Dear guest, by booking or reserving rooms in our hotel you have concluded a guest accommodation contract, the essential content of which is determined by § 535 BGB (German Civil Code) and which is binding for both parties to the contract. In principle, contracts can be concluded without any particular form, i.e. without having to observe any particular form. Contracts can therefore not only be concluded by the parties putting the terms of the contract on paper and signing it. Also the agreement in conversation, by telephone or e-mail is an effective contract.
According to the regulations of the German Hotel and Restaurant Association e.V. (DEHOGA) the following regulations apply:
If the reservation is cancelled, we will charge 80% of the agreed room price for the duration of the contract. If the guest does not arrive or if there is no cancellation, we charge 100% of the agreed room price.
Culligently, we grant the following free cancellation periods, if no other agreements have been made in writing:
1 room until 12:00 noon on the day of arrival
2-4 rooms until 5 working days before arrival
5-8 rooms until 10 working days before arrival
9-12 rooms until 15 working days before arrival
13-19 rooms until 20 working days before arrival
19-22 rooms until 25 working days before arrival
Thank you very much for your understanding!