Terms of cancellation

Dear guest, by booking or reserving rooms in our hotel you have concluded a guest accommodation contract, the essential content of which is determined in accordance with § 535 BGB (German Civil Code) and which is binding for both parties to the contract. In principle, contracts can be concluded without form, i.e. without having to observe a special form. Contracts can therefore not only be concluded by the parties putting the contractual conditions on paper and signing them. Also the agreement in the discussion, by telephone or E-Mail is an effective contract. According to the regulations of the German Hotel and Restaurant Association e.V. (DEHOGA) the following regulations apply:

If the reservation is cancelled or if the guest does not arrive, we charge 80% of the agreed room price for the duration of the contract. However, we make every effort to re-let the unoccupied rooms as far as possible, so that the cancellation costs are no longer incurred by you. As a gesture of goodwill, we grant the following cancellation periods free of charge if no other agreements have been made in writing:

Free cancellation:
1-2 rooms until 12:00 am on day of arrival
3-5 rooms until 5 working days before arrival
6-10 rooms until 10 working days before arrival
11-15 rooms until 15 working days before arrival
16-22 rooms until 20 working days before arrival

Thank you very much for your understanding!

Contact us!

We would love to hear from you and are happy to answer your individual questions.

Call the CENTRINUM Altstadt-Hotel now

Send a message to the CENTRINUM Altstadt- Hotel now

Book now at the CENTRINUM Altstadt- Hotel